Frequently Asked Questions

The following topics incorporate Professional Online Testing Solutions, Inc. "most frequently asked questions." Some visitors read this entire page, whereas others will want to go directly to a topic of interest. Following are discussion links organized by topic.

Frequently Asked Questions Topic Links

Creating New Account
Login Problems
Two Different Ways to Administer Tests
Printing Problems
Two Test Administration Options
Account Information
Supervisor Data Entry Problems
Client Problems
Site Navigation
Free Acrobat Reader
HIPAA Compliance

The Topics listed above are linked to their discussion paragraph.

Frequently Asked Questions Discussion

Creating A New Account

How To Sign Up For a New Account
  1. Click on the "Create An Account" button on the right side of the page.
  2. Fill out all the requested information on that page (ensure your e-mail address is valid).
  3. Click on the "Signature Confirmed" button.
For more informatin click on How to Become a Test User. [Return to Top]

Test User Restrictions
Internet testing is worldwide and is accessible to many evaluators in different countries. Professional Online Testing Solutions, Inc. limits the use of its tests to residents of countries that are members of the Berne Convention and the Universal Copyright Convention Treaty.

Professional Online Testing Solutions, Inc. also wants to limit its tests accessibility to responsible, ethical and qualified evaluators. The "Terms & Conditions of Use" (left margin link) was established to help attain that goal. This is why registering a "new account," "logging in to your account," and clicking on the "signature confirmed" button were established to legally bind the registrant or evaluators to the "Terms and Conditions" of use.

While your secretary or administrative assistant may administer the tests, test interpretation is the responsibility of qualified staff. Consequently, the account holder must be the person responsible for test administration.

Professional evaluators understand the importance of controlling access to test booklets, answer sheets and respondent's reports. Test booklets, answer sheets and client reports are not to be removed from the evaluator's offices. Indeed, test booklets, answer sheets and reports must not be given to anybody (clients, offenders, staff, attorneys, etc.) to copy, photocopy or remove from the evaluator's office. All of these test-related materials are copyrighted and the information contained in these reports is confidential. More specifically, nobody should be given a test booklet, answer sheet or report to take home.

Questions regarding these test user restrictions should be e-mailed to Professional Online Testing Solutions, Inc. This e-mail address is info@online-testing.com.
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HIPAA Compliance
CONFIDENTIALITY
Professional Online Testing Solutions, Inc. encourages test users to delete client names when their evaluations are done. This proprietary "name deletion" procedure ensures client confidentiality and compliance with HIPAA (Federal Regulation 45 C.F.R. 164.501).

When an evaluation is done, users can delete the client's name. Once the name has been deleted, it CANNOT be restored. More specifically, the "delete client's name" option is provided on the "Supervisor Options" section of the test's webpage. To delete the client's name you log in and navigate to the test that client has taken. On that test's main menu click on that client's name and then click the "Supervisor Options" button. On the Supervisor Options page click on the "Delete Client Name" button and then click the "Continue" button.

DATABASE SECURITY
www.online-testing.com is hosted in a Windows Server 2003 environment.

The server is secured behind a Cisco Firewall and is housed in a physically protected location. The website is secured using Secure Sockets Layer, which encrypts any data exchanges between the server and the test user.
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Login Problems

How To Log In
  1. For Volume Users (States, Countries, Provinces or Professional Associations with contracts with us):
    1. Click on the "Volume User Login" button on the right side of the page.
    2. Click on the button that corresponds to your agency.
    3. Click on the test you wish to administer.
    4. Type your Customer ID into the "Customer ID" field.
    5. Type your Username into the "Username" field.
    6. Type your Password into the "Password" field (Ensure it is typed exactly as it was given to you).
    7. Click on the "Login" button.
    8. Click on the link that is the name of the test to go to the Main Menu.
  2. For Standard Test Users
    1. Click on the "Login" button on the right side of the page.
    2. Type your Username into the "Username" field.
    3. Type your Password into the "Password" field (Ensure it is typed exactly as it shows when it was e-mailed).
    4. Click on the "Login" button.
    5. Click on either "Continue" or "Account Details" to proceed to the Account Summary page.
    6. Select a test from the drop down list to go to the main menu for that test.
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The login page says my username is invalid.
  1. Are you from an agency that has a Volume User contract with BDS or Risk and Needs? If so you may need to log in through the Volume User Login. You can do so by clicking on the "Volume User Login" button at the right side of the page. Then click on your agency to continue to the tests available for agency and click on the name of the test you want to give to go to that test's login page.

  2. Ensure that you typed in your username exactly as it was sent to you in the e-mail sent after your account was created.
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The login page says my password is invalid.
  1. Ensure you type your password exactly as it was sent to you in the e-mail sent after your account was created. Your password is case sensative and if your capitalization is not exactly as sent it will not be accepted.

  2. Is the "Caps Lock" light on your keyboard lit up? If so press they "Caps Lock" key to turn off that light and try again.
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Two Different Ways to Administer Tests

  1. Most internet testing is done with hard copy paper-pencil tests. The How To Print Test Booklets & Answer Sheets link is helpful. It is clear, concise and easy to understand. Printing and then using hard copy test booklets and answer sheets (in English & Spanish) allows testing in groups which can save considerable time. Also many evaluators do not want to tie up their computer administering tests. After testing is completed, staff inputs the answer sheet data into the computer scores the test and prints the test report while online or over the internet.
  2. Internet computer monitor test administration involves testing over the internet. This translates into one computer per person tested. Test items are presented on the test monitor. Upon test completion staff can immediately score and print the test report over the internet. This procedure is convenient in that all functions (test administration, test scoring and print test reports) are completed at the same computer and its connected printer.
Note: regardless of how the tests are administered, all tests are scored and reports are printed over the internet. Most internet test users print test reports in their office on their printer.

For convenience, two links may be helpful: 1. How the System Works and 2. Frequently Asked Questions.
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Printing Problems

How To Score and Print a Report
  1. Log in to the site (How to Log in)
  2. Click on the client's name from the list of names on the left.
  3. Click on "Supervisor Options"
  4. Click on "Continue" or "Execute Selection"
  5. You will see the report being generated and it should appear in a pop-up window.
    • If the report does not appear, repeat steps 2 and 3 and then click on the link "instructions to allow pop-ups" and follow the instructions listed there to allow pop-ups for just our site and then proceed with step 4 again.
  6. For Internet Explorer 7 Users:
    • Click the Printer icon at the top of the window the report is in to print the report.
  7. For Other Browsers:
    • Click on the "File" menu and then click "Print" to print the report.
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It says its generating the report but it sends me straight to the menu without showing the report.
  • The report appears in a popup, ensure you have popup blocking dissabled so you can recieve your report. In Internet Explorer click "Tools" then "Pop-up Blocker" and "Turn off Pop-Up Blocker." In Firefox click "Tools" then "Options" then "Content" and remove the check from the "Block Pop-up Windows" option and click "OK." If the report still doesn't display dissable any third party pop-up blocking software on your system or hold down the "Ctrl" key from the time you click the "Continue" button in the Supervisor Options menu until the main test menu appears again. If you do not want to disable pop-up blockers completely then follow the steps listed here: Allow Pop-Ups for online-testing.com.
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I See the Report but How Do I Print it?
  • In the window that the report is visible click "File" then click "Print." If you do not see a "File" Menu then pressing "Ctrl+P" will bring up the print window.
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Account Information

How To Print Test Booklets and Answer Sheets
  1. Method 1
    1. Log in to the site (How To Log In)
    2. Click on the link "Click here to download Test Booklets"
    3. Move your mouse over the name of the test you want to print a test booklet for.
    4. Click on the language you wish to print the test booklet and answer sheet for.
  2. Method 2
    1. Log in to the site (How To Log In)
    2. Proceed to the main menu of the test you want the test booklet and answer sheet for.
    3. Click on the appropriate link for the Language you want.
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How to Purchase Test Credits
  1. For standard test users only.
  2. Log in to the site (How To Log In)
  3. Click on the button "Click here to purchase test credits."
  4. Click on the "Buy Now" button.
  5. You will be transfered to PayPal for the rest of the purchase. Follow their on screen instructions.
    • You do not need a PayPal account to purchase credits, you may use a credit card or check without a PayPal account.
    • Checks can take up to 3 business days to clear and the credits to be applied to your account.
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Test Credits Purchased via PayPal
Professional Online Testing Solutions, Inc. uses PayPal's internet program for credit card purchases. PayPal has a solid reputation for accurately and efficiently handling credit card transactions and international currency conversion.
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Supervisor Data Entry Problems

I See a Green Box and When I Press Down it Turns Red but it Doesn't Do Anything if I Hit the Number Keys.
  • Your web browser does not properly support the Javascript, update your browser to IE 6.1 by microsoft. You can download it for free from Microsoft.com.
  • If you are using OSX we recommend you upgrade to either Firefox or Camino.
  • If you are using Linux we recomment you upgrade to Firefox
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I Don't See any Colored Boxes and Anything I Press on the Keyboard Doesn't Do Anything.
  • Your browser is not running javascript. If you are not using Internet Explorer (IE) 5.5 or above, Firefox, or Camino we recommend you install one of these browsers.
  • If you are running IE 5.5+ click "Tools" then click "Internet Options" then "Security" then "Custom Level" then scroll down to "Scripting" and change "Active Scripting" to enabled.
  • If you are running Firefox click "Tools" then "Options" then "Content" and place a check mark in the "Enable Javascript" check box and hit "OK".
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Client Problems

I Deleted My Client by Accident, Can I Unscramble their Name?
  • No, in order to comply with HIPAA regulations and ensure the client's confidentiality their name once scrambled is deleted and cannot be unscrambled.
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I Logged In and Now I Can't Find the Client I Gave a Test to Earlier.
  • Once you log in, click on the "Continue" Button to go to the account page. On the drop-down list pick the test your client took. Some tests have similar names, some being adult versions and others juvenile, ensure that you pick the correct name of the test that you gave your client. If you still don't see your client in the list click "Your Account Page" button and start at the top of the test list and work your way down to ensure you didn't accidently give your client the wrong test.
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Site Navigation

The Test Materials Font is Exceptionally Large or Small.
  • Files viewed using the Acrobat Browser Plugin will zoom in or out to fit your screen size. You can adjust the zoom in the Browser Plugin by clicking on the "-" to zoom out and the "+" to zoom in at the top of the page on either side of the zoom amount (i.e. "133%").
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How To Adjust Screen Monitor Type Size. If your font size is smaller or larger than you want then it can be adjusted by clicking on the "View" menu in Internet Explorer or Firefox (Internet Explorer 7 users have a "Page" button on the top right side of the window). Click on the "Text Size" option and it can be adjusted by selecting an option there. If "Medium" (in Internet Explorer) or "Normal" (in Firefox) is not selected then reports will not print properly. [Return to Top]

Free Acrobat Reader

Adobe Reader Description
Adobe Reader is a free software that is used to display and print most of the test materials, including Orientation and Training Manuals, Research Reports, Scientific Findings, and Test Booklets.

Acrobat Reader is free to download and will integrate with your web browser to allow viewing of these files on or off-line.

Files viewed using the Acrobat Browser Plugin will zoom in or out to fit your screen size. You can adjust the zoom in the Browser Plugin by clicking the "-" to zoom out and the "+" to zoom in at the top on either side of the zoom amount (i.e. "133%").
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How to Download Adobe Reader
Click here to download Adobe Reader.
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HIPAA Compliance

CONFIDENTIALITY
Professional Online Testing Solutions, Inc. encourages test users to delete client names when their evaluations are done. This proprietary "name deletion" procedure ensures client confidentiality and compliance with HIPAA (Federal Regulation 45 C.F.R. 164.501).

When an evaluation is done, users can delete the client's name. Once the name has been deleted, it CANNOT be restored. More specifically, the "delete client's name" option is provided on the "Supervisor Options" section of the test's webpage. To delete the client's name you log in and navigate to the test that client has taken. On that test's main menu click on that client's name and then click the "Supervisor Options" button. On the Supervisor Options page click on the "Delete Client Name" button and then click the "Continue" button.
[Return to Top]


DATABASE SECURITY
www.online-testing.com is hosted in a Windows Server 2003 environment.

The server is secured behind a Cisco Firewall and is housed in a physically protected location. The website is secured using Secure Sockets Layer, which encrypts any data exchanges between the server and the test user.
[Return to Top]

If you have a question not answered by this FAQ please contact us at: info@online-testing.com .



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